Translation Services Officer

What can I expect to do in this role?

• Oversee the release of OTF’s public information in French across all departments and programs, ensuring it is accurate, clear, consistently aligned with the English. This includes but not limited to all public-facing communications such as website content, PowerPoint presentations, emails, and corporate documents (e.g. annual reports and business plans).
• Provide subject matter expertise across OTF to establish or update French terminology, enabling bilingual staff to deliver high-quality French services to the public.
• Manage OTF’s bilingual lexicon and update it on an ongoing basis to increase translation productivity and ensure consistency between all translation suppliers.
• Stay informed of current translation industry trends and ensure OTF remains current and competitive in its practice.

Translation Coordination

• Receive, manage, and deliver a high volume of English to French and French to English translation requests of varying complexity in a fast-paced environment and within tight timelines.
• Complete small or urgent translation requests internally to ensure timely support.
• Liaise with internal stakeholders across departments and programs to understand translation needs, manage expectations, and provide guidance on best practices.
• Work with a reliable team of qualified translation vendors in collaboration with OTF procurement services and develop an excellent work relationship with each vendor.
• Receive and verify invoices to support timely and accurate payment to translation vendors.
• Oversee the performance of each translation vendor and provide feedback to boost performance, enhance consistency, and guarantee the quality of public-facing information in French.
• Develop and adapt processes to ensure value for money in translation services by tracking workload and performance, delivering quarterly reports, and continuously improving to meet organizational needs.
• Work with OTF’s French Language Services Coordinator to support the delivery of FLSA requirements and the overall quality of French language services at OTF.

Key skills and attributes for success in this role

• Clear understanding of OTF’s commitment to deliver on the FLSA and knowledge of the relevant provincial protocols and policies relating to bilingual requirements as an agency of the Ontario government.
• Leadership and project management skills to plan and execute complex translation projects while working collaboratively with multiple internal stakeholders and translation suppliers.
• Problem-solving skills to manage projects, juggle competing priorities, and proactively identify and address issues.
• Superior written and oral communication skills in French and English with exceptional translation, writing, editing, and revision skills.
• Detail oriented, process focused, and able to grasp how projects fit in OTF’s overall strategy.
• Ability to effectively communicate with internal stakeholders at all levels of the organization and with external translation suppliers to plan projects, discuss challenges, work to deadlines, and provide feedback.
• Capacity to deal with sensitive materials, maintain confidentiality, and have good judgement when working with translation vendors and internal stakeholders.
• High degree of comfort with technology and various platforms with an understanding of computer assisted translation software used by all translation providers.
• Ability to work independently, with no supervision related for French language quality, while being self-motivated and accountable for the quality work and decision-making. 

Core competencies

• Pursuit of Excellence/Accountability: Take ownership and delivers
• Agility: Embrace change and ambiguity
• Collaboration: Working together with others to leverage skills, talents, and knowledge
• Critical Thinking: Interpret, evaluate, and analyze facts and information
• Inclusion: Embrace all people irrespective of race, gender identity, disability

How do I qualify?

• Post-secondary degree or diploma in a relevant discipline, or equivalent combination of education and experience.
• Three to five years of progressive experience in a bilingual services role, including working with professional translators, and undertaking translation, revision, and editing, with French language proficiency at the superior level on the Ontario Public Service French Language Proficiency scale.
• Experience and demonstrated success in project management.
• Knowledge of the diversity of Ontario Francophone communities and OTF stakeholder groups.

How we support diversity, inclusion and accessibility

We are building an inclusive workforce that reflects the communities we serve. We encourage everyone interested in working with us to apply, including people with disabilities, Indigenous, Black and racialized individuals, as well as people from all ethnicities, cultures, sexual orientations, gender identities and gender expressions.

Learn more about the work OTF is doing to create an inclusive, anti-racist, accessible and diverse workplace:

• Framework for Diversity, Equity and Inclusion
• Accommodation and Accessibility Policy
• Anti-discrimination Policy 

OTF is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). This job posting falls under the Public Service of Ontario Act, 2006.

The use of AI is not used to screen, assess, or select applicants.

While we thank all applicants for their interest, only those selected for an interview will be contacted.

Application Deadline: April 17, 2026