Program Manager

What Can I Expect to do in this Role?

• Ensure applicants and grantees have a clear and accurate understanding of expectations, responsibilities and requirements.

• Provide outstanding customer service and positive end user experience in all aspects of the role

• Understand and accurately apply OTF policies, guidelines and processes

• Support OTF clients by proactively delivering clear and accurate information through outreach sessions and workshops

• Provide coaching support (one-on-one and group) to potential and declined applicants and respond to questions in a timely manner

• Conduct application analysis and assessments that: are impartial and fair; support OTF’s investment strategy and follow OTF policies and procedures 

• Support Grant Review Teams to have a clear and accurate understanding of their role and the investment strategy

• Support Grant Review Teams to deliver fair, clear, evidence-based scoring and decision-making that is consistent with the investment strategy and policies

• Monitor and support active grants through timely, regular and high engagement approaches

• Contribute to planning and developing tools and resources to support the core functions of the job

Skills and Attributes

• Conceptual, analytical, research and problem-solving skills, including good judgement and conflict resolution

• Ability to develop outreach and applicant support strategies, assess applications, and monitor outcomes

• Ability to work in teams of peers

• Ability to work independently, be self-motivated, and take initiatives

• Ability to coordinate meetings and liaise with volunteers on a Grant Review Team

• Organizational and financial assessment/management skills

• Knowledge of non-profit sector and the diversity of Ontario

• High degree of interpersonal, oral and written communication and presentation skills 

• Ability to work independently, be self-motivated and take initiative and be accountable for quality work and decision-making

• A “digital first” mindset with the ability to work effectively at a high level and on an ongoing basis with different technologies and platforms

• Ability to work with highly sensitive information and maintain confidentiality

• Ability to effectively communicate internally and externally including to:

  • manage difficult conversations, and

  • professionally represent organizational strategies and, policies, as well as granting requirements and decisions

• Ability to manage projects, coordinate complex activities, organize multiple tasks and prioritize work

• Ability to work to deadlines and time management skills

Core Competencies

• Accountability: Take ownership and deliver

• Agility: Embrace change and ambiguity

• Excellence: Be the best you can be and strive to be better

How Do I Qualify?

• Post-secondary degree or diploma in a relevant discipline and three to five years progressive experience or an acceptable equivalent in education and experience

• Proven ability to develop and maintain effective relationships with the diversity of the OTF’s clientele and stakeholder groups 

• Applicants should live in / have deep knowledge of the community where the position is located

• Demonstrated effectiveness as a staff and/or board member of a charitable or non-profit community organization is an asset

• Experience living and working with diverse communities in Toronto, Ontario 

• Bilingualism English/French is an asset

We invite applications from people who reflect the diverse communities we serve, including Indigenous (First Nation, Métis and Inuit) and Black peoples.

Acknowledgements

• We welcome applications from people who are reflective of the diverse communities we serve, including those who might need accommodation.

• OTF is committed to building a diverse and inclusive organization for all individuals in our workplaces, which includes supporting people living with disabilities, people from the Black, Indigenous, People of colour (BIPOC)  and from LGTBTTQ+ communities 

• We value a culture where everyone feels respected, valued, heard, and included.

• OTF is a certified Positive Space employer, which means we create and promote safe spaces for LGBTTQ+ communities.

• OTF is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA).

• This job posting falls under the Public Service of Ontario Act, 2006

Application Deadline: November 8, 2024