Bilingual Program Administrator

What Can I Expect to do in this Role?

• Provide outstanding customer service

• Provide customer and administrative assistance, coordinate complex processes and serve as initial contact with various internal and external stakeholders, documenting conversations and tracking trends as required

• Verify accuracy and integrity of “organizational registration” data and data collection using our Customer Relations Management Software

• Communicate with stakeholders both verbally and in writing to problem solve and provide relevant information

• Answer and provide responses / resolutions to external telephone and electronic enquiries by clarifying desired information, researching, locating and providing the relevant details especially as it relates to OTF strategies, policies and procedures – and escalates unresolved queries as appropriate

• Provide assistance for navigating the OTF grant application system and accessing program requirements and other information on the OTF website

• Maintain support center database (CRM) by logging accurate and appropriate information

• Verify organization registration information submitted by new registrants and current applicants

• Work collaboratively with other Program Administrator team members in sharing the workload throughout the life cycle of each granting period

• Work collaboratively with others in Community Investments department – participating in learning opportunities, department meetings and on department working groups

Skills and Attributes

• In depth comprehensive knowledge of OTF’s strategies, policies, procedures and in navigating OTF’s website

• Discretion and tact, and the ability to work with highly sensitive information, maintain confidentiality and handle difficult discussions

• Strong interpersonal skills and the ability to deal with customer problem resolution

• Analytical ability in order to assess the capacity, leadership and fiscal qualifications of applicant organizations and active grantees

• Ability to coordinate complex activities, organize multiple tasks and prioritize work 

• Excellent research and communication skills in order to provide relevant and detailed responses to requests for information

• Deliver presentations on organizational eligibility and financial statement requirements, ensuring clear, accurate, and accessible guidance for diverse stakeholder groups.

• Demonstrated writing skills, including the ability to present accurate/ factual information clearly to diverse stakeholders

• Ability to coordinate the exchange of information with all stakeholder groups

• High degree of competence to work with different technologies and various platforms 

• Attention to detail and an understanding of the importance of data and file integrity

• Ability to work as part of a team, assisting others when needed

Core Competencies

• Pursuit of Excellence/Accountability: Take ownership and delivers

• Agility: Embrace change and ambiguity

• Collaboration: Working together with others to leverage skills, talents, and knowledge 

• Critical Thinking: Interpret, evaluate, and analyze facts and information

• Inclusion: Embrace all people irrespective of race, gender identity, disability

How Do I Qualify?

• Relevant post-secondary education at the university or college-level, or an equivalent combination of education and experience

• Two to five years of office administration experience in a client service-oriented environment

• Knowledge of the diversity of the Foundation’s clientele and stakeholder groups

• Bilingualism (French and English) is required 

How we support diversity, inclusion and accessibility

We are building an inclusive workforce that reflects the communities we serve. We encourage everyone interested in working with us to apply, including people with disabilities, Indigenous, Black and racialized individuals, as well as people from all ethnicities, cultures, sexual orientations, gender identities and gender expressions.

Learn more about the work OTF is doing to create an inclusive, anti-racist, accessible and diverse workplace:

• Framework for Diversity, Equity and Inclusion
• Accommodation and Accessibility Policy
• Anti-discrimination Policy

OTF is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). This job posting falls under the Public Service of Ontario Act, 2006.

The use of AI is not used to screen, assess, or select applicants.

While we thank all applicants for their interest, only those selected for an interview will be contacted.

Application Deadline: March 20, 2026