How We Work

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We don’t just talk about how to be a great grantmaker, we walk the talk in everything we do. Here are some ways we live our values:

We act with integrity and fairness by:

Committing to reconciliation with First Nation, Métis and Inuit communities
Being committed to equity, inclusion and respect
Providing accessible services and supports and valuing, supporting and enabling people with disabilities

We provide outstanding customer service by:

Acknowledging inquiries received by telephone, email or mail within 24 hours
Making the expertise of our staff available through the Support Centre
Regularly surveying applicants to gauge and improve our customer service, and publicly report on our findings

We lead change that matters to communities by:

Being committed to neither discriminating nor tolerating discrimination
Using evidence and experience to guide our investments through our Investment Strategy and Investment Streams

We pursue excellence in all we do by:

Monitoring and evaluating the investments we make and creating opportunities to learn as an organization
Using the Canadian Index of Wellbeing to gauge the cumulative impact of our investments

We improve through knowledge and learning by:

Sharing our knowledge with other members of the public benefit sector
Being a thought-leader in the public benefit sector
Using evidence-based approach to continually improve our granting process, with data gathered from grant results and grant audits

We build trust through transparency and accountability by:

Having a fair and transparent grant application assessment process
Promptly publishing a comprehensive list of grants made
Being accountable to the government as a steward of public funds
Using a risk-based approach to monitor grants, with a focus on closer monitoring for higher risk grants to ensure that grants deliver expected results.

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