How We Work

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We don’t just talk about how to be a great grantmaker, we walk the talk in everything we do. Here are some ways we live our values:

We act with integrity and fairness by:

  • Being committed to equity, inclusion and respect
  • Providing accessible services and supports and valuing, supporting and enabling people with disabilities

We provide outstanding customer service by:

  • Acknowledging inquiries received by telephone, email or mail within 24 hours
  • Making the expertise of our staff available through the Support Centre
  • Regularly surveying applicants to gauge and improve our customer service, and publicly report on our findings

We lead change that matters to communities by:     

We pursue excellence in all we do by:

  • Monitoring and evaluating the investments we make and creating opportunities to learn as an organization
  • Using the Canadian Index of Wellbeing to gauge the cumulative impact of our investments

We improve through knowledge and learning by:

  • Sharing our knowledge with other members of the public benefit sector 
  • Being a thought-leader in the public benefit sector
  • Using evidence-based approach to continually improve our granting process, with data gathered from grant results and grant audits 

We build trust through transparency and accountability by:

  • Having a fair and transparent grant application assessment process
  • Promptly publishing a comprehensive list of grants made
  • Being accountable to the government as a steward of public funds
  • Using a risk-based approach to monitor grants, with a focus on closer monitoring for higher risk grants to ensure that grants deliver expected results. 
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